Sales Policy
Effective Date: December 31, 2024

At Momentum Hato, we aim to provide a seamless, transparent, and positive shopping experience for all our customers. Our Sales Policy outlines the terms and conditions related to your purchase, including pricing, orders, payment methods, and other essential aspects of the sales process. Please take the time to review this policy before completing your purchase.

1. Product Availability

While we strive to maintain accurate stock levels and availability on our website, there may be instances where a product is temporarily out of stock or discontinued. If this happens after you have placed an order, we will notify you immediately and provide options such as:

  • A full refund
  • A backorder with an estimated delivery date
  • An exchange for a similar product

2. Pricing

All prices listed on our website are in USD (U.S. Dollars) and are subject to change without notice. While we make every effort to ensure pricing accuracy, errors may occasionally occur. If an incorrect price is displayed for any product, we will inform you of the correct price and give you the option to confirm or cancel your order.

  • Sales Tax: Sales tax may be applied to your order based on your shipping address and local tax regulations. The applicable tax will be calculated and displayed during the checkout process.
  • Promotions and Discounts: Discounts, promotions, and special offers are subject to availability and may be limited in time or quantity. These offers cannot be combined with other promotions unless otherwise stated.

3. Orders and Order Confirmation

After you place an order on Momentum Hato, you will receive an email confirmation with the details of your purchase. This email will include:

  • Your order number
  • A list of the items purchased
  • The total cost of your order (including shipping and taxes)
  • Expected shipping date

Please note that receiving an order confirmation does not guarantee that the item is in stock or that the transaction will be completed. Orders may be subject to additional verification for payment, inventory availability, or shipping restrictions.

4. Payment Methods

We accept the following payment methods for online purchases:

  • Credit and Debit Cards: Visa, MasterCard, American Express, and Discover
  • PayPal: Secure online payment platform
  • Other Methods: Additional payment options may be available depending on your location (e.g., local payment processors, bank transfers). These will be available at checkout.

Your payment is processed securely, and we use encryption technology to protect your financial information during the transaction.

5. Shipping and Delivery

  • Shipping Rates: Shipping charges will be calculated at checkout based on your location, the weight of the items, and your preferred shipping method.
  • Shipping Methods: We offer a variety of shipping options, including standard, expedited, and express delivery. Delivery times vary depending on the shipping method selected and your location.
  • Shipping Time: We aim to process and ship orders within 1-3 business days of receiving payment. Delivery times depend on the shipping carrier and your location but generally range from 5 to 7 business days for domestic orders.
  • International Shipping: We offer international shipping to select countries. Please refer to the shipping page for information on international shipping rates and estimated delivery times.

Note: Delivery times are estimates and are not guaranteed. External factors such as weather, holidays, and customs may affect the delivery schedule.

6. Order Cancellations

Once your order is placed, it is processed promptly. However, we understand that situations may arise where you need to cancel your order. You can request an order cancellation within 24 hours of placing your order. After this time, we may not be able to cancel or modify the order as it may already be in the shipping process.

To request an order cancellation, please contact our customer service team immediately at info@momentumhato.net or call (540) 921-3467.

7. Refunds and Returns

Our Return Policy outlines the steps to return an item and obtain a refund or exchange. If your order is eligible for a return, we will issue a refund to the original payment method after the item has been inspected and accepted.

Refunds:

  • Refunds will be processed within 7-10 business days of receiving and inspecting your returned product.
  • Refunds will be issued for the full amount of the product minus any applicable return shipping charges or restocking fees (if applicable).

8. Damaged or Defective Items

If you receive a product that is damaged, defective, or incorrect, please notify us immediately so we can resolve the issue. We will arrange for a replacement or refund and cover the return shipping costs for defective or incorrect items.

Please report any damage or defects within 7 days of receiving your order to qualify for a refund or replacement.

9. Limitation of Liability

Momentum Hato is not liable for any damages, losses, or costs arising from the use of our products or services, including indirect, incidental, or consequential damages. Our liability is limited to the amount paid by you for the specific product(s) purchased.

10. Customer Support

If you have any questions or concerns regarding your order, please contact us through the following:

Momentum Hato
Street: 296 Sunny Ridge Rd,
Pearisburg, Virginia (VA), 24134
Phone: (540) 921-3467
Email: info@momentumhato.net
Website: https://momentumhato.net/

By making a purchase from Momentum Hato, you acknowledge that you have read, understood, and agree to the terms and conditions outlined in this Sales Policy.