Payment Policy
Effective Date: December 31, 2024

At Momentum Hato, we strive to offer a secure, seamless, and flexible payment process for all of our customers. This Payment Policy outlines the payment methods we accept, payment processing, and other relevant details regarding transactions made on our website, https://momentumhato.net/. Please read this policy carefully before making a purchase.

1. Accepted Payment Methods

We offer a variety of secure payment methods to ensure that you can complete your purchase conveniently. The payment methods we accept include:

      • Credit and Debit Cards:

        • Visa
        • MasterCard
        • American Express
        • Discover
        • Maestro

      • PayPal:
        Pay securely using your PayPal account, allowing you to make payments without needing to enter credit card details on our website.

      • Other Payment Options:
        Depending on your location, we may also accept additional payment methods such as Apple Pay, Google Pay, and local payment processors. These options will be available during checkout.

2. Payment Authorization

When you place an order, we will request authorization for payment at the time of checkout. By submitting your payment information, you are confirming that the payment method is valid and that you are authorized to use it.

      • Payment Processing: Payment is processed immediately upon submission of the order. If there are any issues processing your payment (such as insufficient funds or expired cards), we will notify you and request a new payment method.

      • Order Confirmation: Once payment is successfully processed, you will receive an order confirmation email with details of your purchase. This confirms that the transaction was completed, and your order will be prepared for shipment.

3. Pricing and Taxes

      • Product Prices: All prices listed on Momentum Hato are in U.S. Dollars (USD). Prices are subject to change without notice due to promotions, inventory updates, or other factors.

      • Sales Tax: Sales tax may be applicable to your purchase based on your shipping address. The applicable sales tax will be calculated and displayed at checkout before you complete your payment.

      • Shipping Charges: Shipping charges are separate from the product price and will be added to your order total at checkout. Shipping costs depend on your location, the size and weight of your order, and the shipping method you select.

4. Currency

All payments on Momentum Hato are processed in U.S. Dollars (USD). If you are purchasing from outside the United States, your payment provider or credit card company may charge a conversion fee based on the current exchange rate.

5. Payment Security

At Momentum Hato, the security of your payment information is of utmost importance. We use secure payment gateways and encryption protocols to ensure that your payment details are kept confidential and protected during the transaction process.

      • Secure Payment Processing: Our payment gateways, including PayPal and credit card processors, utilize SSL (Secure Socket Layer) technology to encrypt sensitive data and ensure that your personal and financial information is secure.

      • Fraud Prevention: To prevent fraudulent transactions, we may conduct additional verification checks or request further information in certain circumstances, such as for high-value orders or orders with mismatched billing information.

6. Payment Declines

If your payment is declined, you will be notified by our payment gateway provider. Common reasons for declined payments include:

      • Insufficient funds in your account
      • Expired or invalid credit/debit card
      • Incorrect billing information (e.g., address mismatch)
      • Payment processing errors

If you encounter a payment issue, please verify that your payment details are correct or try an alternative payment method.

7. Pre-Authorization and Holds

In some cases, when you place an order with us, your payment provider may place a temporary hold on the funds in your account (pre-authorization). This hold is a security measure, and the funds will not be charged to your account until the order is processed and shipped. The hold is typically released within a few business days after the transaction is completed or if the order is canceled.

8. Billing Information

When making a purchase, you are required to provide accurate billing information, including your name, billing address, and payment details. This information must match the records of the payment provider you are using. If there is a discrepancy, your payment may be declined, and we may request additional verification.

9. Order Cancellations and Refunds

      • Order Cancellations: Orders can only be canceled within 24 hours of placing the order. After this time, the order may already be processed, and we may not be able to cancel or modify it. To request a cancellation, please contact us immediately at info@momentumhato.net or call (540) 921-3467.

      • Refunds: If you return an item that is eligible for a refund, the amount will be credited back to your original payment method. Refunds may take 5-10 business days to appear in your account, depending on your payment provider.

10. Payment Errors or Discrepancies

If you notice any discrepancies or errors in your payment, such as being charged an incorrect amount or facing any issues with your payment method, please contact our customer service team immediately. We will investigate and work with you to resolve the issue as quickly as possible.

11. Subscription and Recurring Payments

If you sign up for a subscription or recurring payment service (such as a membership or product subscription), the payment method you provide will be automatically charged according to the frequency and terms outlined during the sign-up process. You may cancel your subscription at any time through your account settings or by contacting customer support.

12. Customer Support

If you have any questions or concerns about payment, or if you encounter any issues during checkout, please reach out to our customer service team for assistance:

Momentum Hato
Street: 296 Sunny Ridge Rd,
Pearisburg, Virginia (VA), 24134
Phone: (540) 921-3467
Email: info@momentumhato.net
Website: https://momentumhato.net/

By making a purchase from Momentum Hato, you acknowledge that you have read, understood, and agree to the terms and conditions outlined in this Payment Policy.