Shipping Policy
Effective Date: December 31, 2024

At Momentum Hato, we strive to provide a smooth and reliable shopping experience. Our shipping policy outlines how we handle shipping, delivery, and associated costs for your orders. Please take a moment to read through the details below before placing your order.

1. Order Processing Time

      • Order Confirmation: Once your order is placed, you will receive an order confirmation email. This confirms that we have received your order but does not guarantee that the item is in stock or that the transaction is complete.
      • Processing Time: We aim to process and ship your order within 1-3 business days of receiving payment. Orders are processed Monday through Friday, excluding weekends and public holidays.
      • Backorders and Stock Availability: If a product is temporarily out of stock, we will notify you promptly and give you options for backordering, selecting a similar product, or canceling the order for a refund.

2. Shipping Methods

We offer several shipping options to suit your needs, including:

      • Standard Shipping: Typically delivered within 5-7 business days (depending on the destination).
      • Expedited Shipping: Typically delivered within 3-5 business days.
      • Express Shipping: Typically delivered within 1-2 business days.

Shipping times are estimates and may vary depending on the shipping carrier and your location.

3. Shipping Costs

Shipping charges are calculated based on the following factors:

      • Destination: Shipping costs vary depending on where your order is being delivered.
      • Order Size and Weight: Heavier or larger orders may incur higher shipping charges.
      • Shipping Method: The cost will also depend on the shipping method you select at checkout (Standard, Expedited, or Express).

Note: You can view the shipping costs before completing your purchase, as they will be calculated and displayed during the checkout process.

4. Domestic Shipping (U.S.)

      • We ship to all 50 states within the United States, including PO Boxes and APO/FPO addresses.
      • We work with trusted carriers like USPS, FedEx, and UPS to ensure fast and secure delivery.
      • Free Standard Shipping: We may offer free standard shipping on certain promotions or orders over a specific amount. Please check the details during checkout.

5. International Shipping

We currently offer international shipping to select countries. International orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping fees.

      • Delivery Time: International shipping times vary depending on the destination country and the shipping method selected, generally ranging from 7 to 21 business days.
      • Customs and Import Duties: Customs charges, taxes, or import duties are outside of Momentum Hato’s control. You will be responsible for any additional charges that may occur once your order reaches the destination country.

Please ensure that you are familiar with your local import regulations before placing an international order.

6. Shipping Restrictions

      • PO Boxes: We can deliver to PO Boxes, but please note that some expedited shipping methods may not be available for PO Box addresses.
      • Undeliverable Addresses: If an order cannot be delivered due to an incorrect address, the customer will be responsible for any reshipping costs.
      • Shipping Limitations: Some items may have shipping restrictions due to manufacturer guidelines or local laws, especially for certain electronics or products that require special handling.

7. Order Tracking

Once your order has been shipped, you will receive an email with tracking information. You can track your order’s status on the carrier’s website using the tracking number provided.

If you have any issues or concerns about the tracking or delivery of your order, please don’t hesitate to contact our customer service team.

8. Damaged or Lost Shipments

In the rare event that your package is lost or damaged during transit:

      • Damaged Items: If your order arrives damaged, please notify us within 7 days of receiving the package. We will arrange for a replacement or refund as necessary.
      • Lost Shipments: If your package is marked as “delivered” but you have not received it, please contact us immediately. We will work with the shipping carrier to investigate and resolve the issue.

9. Shipping Delays

While we make every effort to ensure timely delivery, certain factors beyond our control may cause delays, such as:

      • Weather conditions
      • Holidays and peak seasons
      • Natural disasters
      • Carrier-related delays

In these cases, we ask for your understanding and patience. If there is an extended delay, we will notify you of the updated estimated delivery time.

10. Customer Support

If you have any questions or concerns regarding shipping or delivery, our customer service team is here to help:

Momentum Hato
Street: 296 Sunny Ridge Rd,
Pearisburg, Virginia (VA), 24134
Phone: (540) 921-3467
Email: info@momentumhato.net
Website: https://momentumhato.net/

By placing an order with Momentum Hato, you acknowledge that you have read, understood, and agree to the terms and conditions of this Shipping Policy.