Return Policy
Effective Date: December 31, 2024

At Momentum Hato, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your purchase, we offer a clear and straightforward return policy to make the process as easy as possible. Please read the following return policy for details on how to return or exchange your products.

1. Eligibility for Return

To be eligible for a return, the item must meet the following conditions:

  • The product must be in new, unused, and unopened condition.
  • All original packaging, accessories, and manuals must be included.
  • The item must be returned within 14 days from the date of delivery.
  • The product must not be a non-returnable item (see below).

2. Non-Returnable Items

Certain products are non-returnable for safety, hygiene, or manufacturer restrictions. These include but are not limited to:

  • Opened cameras, lenses, or other photography equipment.
  • Gift cards, promotional items, and clearance products.
  • Any product that shows signs of use, damage, or alteration.

3. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@momentumhato.net or call us at (540) 921-3467 to request a Return Authorization (RA) number. Please provide your order number and the reason for the return.

  2. Prepare the Item: Carefully pack the item with its original packaging, manuals, and accessories, ensuring the product is in the same condition as when it was received.

  3. Ship the Item Back: Once you have your RA number, return the item to the following address:

    Momentum Hato
    296 Sunny Ridge Rd,
    Pearisburg, Virginia (VA), 24134

    The return shipping cost is the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong or defective item).

4. Refunds and Exchanges

Once your returned item is received and inspected, we will process your refund or exchange request. Please note the following:

  • Refunds: Refunds will be issued to the original payment method. The refund will be processed within 7-10 business days after receiving and inspecting the returned item.

  • Exchanges: If you would like to exchange an item for a different model, color, or size, please specify this in your return request. The exchange will be processed as soon as the returned item is received and verified.

5. Damaged or Defective Items

If you receive a product that is damaged, defective, or incorrect, please contact our customer service team immediately. We will assist you with a replacement or refund and cover the return shipping costs.

6. Late Returns

Returns made after the 14-day period are not eligible for a refund or exchange unless otherwise authorized by our customer service team. If an exception is made, a restocking fee may apply.

7. Restocking Fees

We reserve the right to charge a restocking fee of up to 15% on certain returned items, especially if the product is opened or not in new condition. This fee will be deducted from the refund amount.

8. Contact Information

If you have any questions or need assistance with your return, please contact us:

Momentum Hato
Street: 296 Sunny Ridge Rd,
Pearisburg, Virginia (VA), 24134
Phone: (540) 921-3467
Email: info@momentumhato.net
Website: https://momentumhato.net/

By purchasing from Momentum Hato, you acknowledge that you have read, understood, and agree to the terms and conditions outlined in this Return Policy.